Lux FAQs


If there any sensitivity during or after the treatment? Sensitivity occurs during any prolonged bleaching process, such as over -the-counter strips or at-home trays purchased from your dentist. With Lux Smile Atlanta, results are achieved immediately. Although, sensitivity may occurs but will not last longer then a couple of hours. 

How long does the whitening last? For most people, the results are long lasting. Exposure to coffees, teas, tobacco, red wines and other stain-producing substances will eventually darken teeth over time. Age, genetics and general hygiene also have an effect on your treatments longevity. We recommend purchasing one of our maintenance pens to offset any natural staining that occurs in the months following your treatment.
How long will it take to see results? Our clients see immediate results, varying between 4th or 5th day of using product consistent shades whiter. Teeth continue to whiten for up to 24 hours following the home treatments, with attention to  after care recommendations.
What if I have bonding, crowns or partial dentures? People forget that their teeth are live organisms, and porous, so they absorb staining agents. The "fake" teeth are non-porous and do not stain. Anyone with partials, crowns, or implants are perfect candidates for not using this procedure. Bleaching of the natural teeth remove stains which occur over time. The result is a better match to the crowns, bonding or veneers. 

The LED Light is not coming on:
When opening your package of the LED light please remove the cap from the back of the light. Between the two batteries there's a small plastic disk underneath the batteries. Remove the disk the proceed with placing both  batteries plus (+) side up. 
How many application are included in the kit? 
You will have enough for 7-10 days. 
How long does the Charcoal Powder last?
Up to 30 days or more depends on how frequently you use the product.
If breastfeeding or pregnant is it safe to use? 
Either one uses  should be consult with your physician before usage or purchase. 
Can this product be used with braces?
Unfortunately, usage of the kit with braces will not give you an positive result. 
What the time frame of receiving the kit in the mail? Once order purchase please allow 5-10 business days. A tracking number will be provide through email once package has been shipped. 
What's the length time of wearing the trays? On the scale of 15- 25 minutes if no sensitivity. Use once a day for 7-10 days consecutive. Please do no go over 25 minutes with each session. 
What are the small white spots left after treatment? Do not worry! The spots are named minor hypo-calcification. During the whitening process some will experience  the chemical reaction of the breaking down of the peroxide. This is only temporary, with a time frame of 48-72 hours. You will notice the changing of absorb water from the saliva and regain your color. 
Please do not use if you have tooth decay. 
 Simply because the gel will not be successful because of the decay of the tooth. 
Reasons why a purchase may be refunded: ALL SALES ARE FINAL!
Lux Smile Atlanta, has every incentive to keep our customers happy by providing quality products and service. To promote customer satisfaction, Lux Smile Atlanta, reserves the right to reverse a sale, including but not limited to the following:
  • If the customer provides a valid reason for requesting a return within the time frame permitted in the applicable Vendor Return Policy;
  • If the vendor of the product requests a return on the customer's behalf within 10 days of purchase if our customer service team confirms there is a valid reason for the return;
  • If the customer provides a valid report that the charge was fraudulent or unauthorized;
  • In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or for any other reason Lux Smile Atlanta, deems appropriate
  • If, product is consider on sale there is no refunds, all sales are final.
  • If, product was purchase without using a coupon code a full refund will be granted
  • If, customer request to cancel order after it's been shipped and paid full price a partial refund will be granted. The shipping cost is not included and product should arrived back to our facility. 
International Shipping:
  • Please be aware that additional with USA shipping and handling charges. 
  • International shipping in your Country can also have an additional charge of Duties and Taxes, that doesn't reflects on Lux Smile Atlanta,Shipping and Handling charges. 
  • By purchasing this product you have agreed to Pay Duties and Taxes additionally (if need be) for your country.